Responsible Gaming

What Is Responsible Gaming?

Responsible gaming means engaging with casino games and sports betting as a leisure activity within your personal means — with full awareness of the risks involved and clear boundaries around time and money spent. zitbaj is built on the principle that every player deserves to enjoy our platform safely, without it negatively affecting their finances, relationships, or mental health.

Gambling can be a fun and exciting pastime when approached with the right mindset. However, for a small number of players, gambling can develop into a compulsive behaviour that is difficult to manage without support. zitbaj takes this risk seriously, and we have invested in a comprehensive set of responsible gaming tools to help every player maintain healthy habits from the very first day they join the platform.

Whether you are placing your first cricket bet during the BPL season or spinning the reels on your favourite slot title, the following guidelines and tools are available to you at any time through your zitbaj account or by contacting our support team directly.

Setting Deposit Limits

One of the most practical tools available to zitbaj players is the ability to set deposit limits on their account. A deposit limit is a cap on the total amount of money — in Bangladeshi Taka — that you can add to your zitbaj account within a given timeframe.

You can choose from the following limit periods:

• Daily limit: Maximum deposit amount per calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: Maximum deposit amount across any seven consecutive days.
• Monthly limit: Maximum deposit amount across any calendar month.

Deposit limits apply across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. Reducing a limit takes effect immediately. Increasing a limit requires a 72-hour cooling-off period before the higher limit becomes active — this delay is intentional and is designed to give you time to reconsider.

To set or adjust your deposit limit, contact our support team at [email protected] with the subject line "Deposit Limit Request", including your registered username and the specific limit amount and period you require.

Time-Out and Session Breaks

If you feel that you need a short break from gaming but are not ready to self-exclude, zitbaj offers a time-out feature that temporarily suspends your access to the platform. During a time-out period, you will be unable to log in, make deposits, or place any bets.

Available time-out durations at zitbaj:

• 24-hour time-out: A one-day cooling-off period — suitable for players who want to pause after an emotional session.
• 7-day time-out: A full week away from the platform to reset habits and reassess your approach to gaming.
• 30-day time-out: A one-month break that gives you extended time to reflect on your gaming behaviour.

Time-outs cannot be lifted early once activated. Any pending withdrawals at the time of activation will be processed normally. To request a time-out, email [email protected] with "Time-Out Request" as the subject line.

In addition to full time-outs, we also offer reality check session alerts that pop up at regular intervals during play (every 30, 60, or 90 minutes) to remind you of your session duration and total wagered amount during that session.

Self-Exclusion

Self-exclusion is a formal, binding measure available to any zitbaj player who feels that their gambling has become unmanageable or harmful. Once activated, self-exclusion immediately prevents you from accessing your zitbaj account, making deposits, or placing any bets for the duration of the chosen exclusion period.

Self-exclusion periods available at zitbaj:

• 3-month exclusion
• 6-month exclusion
• 12-month exclusion
• Permanent exclusion — irreversible; your account will be closed and your data retained only as required by applicable regulations.

Self-exclusion cannot be reversed or shortened during the active period. This is a deliberate design choice — the effectiveness of self-exclusion depends on its firm and unconditional nature. Requests to reinstate an account before the exclusion period ends will be declined without exception.

To initiate self-exclusion, please contact [email protected] with "Self-Exclusion Request" as the subject line, your registered username, and your preferred exclusion duration. Our team will process your request within one hour of receiving it and will confirm activation by reply.

We strongly encourage players who choose self-exclusion to also seek support from a qualified counsellor or helpline. You are not alone, and taking this step is a sign of strength, not weakness.

Tips for Healthy, Enjoyable Play

The vast majority of zitbaj players enjoy the platform responsibly and within their means. Here are some practical guidelines that can help you keep gaming fun and in perspective:

• Set a budget before you start and stick to it regardless of results. Decide in advance how much you are comfortable spending and treat any losses as the cost of entertainment.
• Never chase your losses. A losing session does not mean you are "owed" a win. Chasing losses is one of the primary pathways to problem gambling.
• Treat winnings as a bonus, not as income. Do not rely on gambling winnings to pay bills, rent, or other financial obligations.
• Take regular breaks. Use the reality check feature to remind yourself to pause, especially during longer sessions.
• Do not gamble when upset, stressed, or under the influence. Emotional states impair decision-making and can lead to impulsive, unplanned spending.
• Keep gambling in balance with other leisure activities — sport, time with family, outdoor activities, and social connections are all important parts of a healthy lifestyle.
• Talk openly with someone you trust if you feel your gambling habits are changing. Early conversations prevent problems from escalating.